Explain the agreement before taking payment
Set out who provides the tuition, lesson duration, price, payment timing, pickup arrangements and what happens if either party cancels.
For block bookings, explain expiry, unused hours and refunds. A website summary should not contradict the contract the pupil receives.
Handle changes consistently
Keep a record of agreed changes and tell pupils promptly when a vehicle, instructor or appointment changes. Avoid promising test readiness or appointment availability that you cannot control.
Make concerns easy to raise
Provide a clear contact and complaints process. Explain how learner information and any recordings are used. The voluntary ADI code can inform good practice, but it is not a substitute for applicable consumer and data-protection law.
Sources & further reading
- Driving instructor code of practice — DVSA. Great Britain.
- Provider websites and direct submissions — Driving schools and trainers. United Kingdom.
- Video surveillance and dashcams — ICO. United Kingdom.
Guidance reviewed 12 September 2026. Check the linked official service before booking, applying or making a contractual decision. Report a change.